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7+ Ways to Overcome No Sound or Missing WhatsApp Calls

Are you experiencing difficulties with the absence of sound during WhatsApp calls? If that is the case, it is crucial for you to familiarize yourself with the steps to resolve the issue of WhatsApp call sound not working.

Ways to Overcome No Sound
Ways to Overcome No Sound

While it is worth mentioning that this problem is relatively uncommon based on my experience, it is not uncommon for certain WhatsApp users to encounter issues with the absence of sound during calls.

Before delving into the troubleshooting process, it is essential to understand the potential causes behind the lack of sound in WhatsApp calls. By doing so, you will be better equipped to address the problem effectively.

Causes of No Sound in WhatsApp Calls

There are several factors that can cause WhatsApp calls to have no sound. However, the most common causes are microphone issues, bugs in the WhatsApp application, and system glitches.

In this case, I categorize the problem into two types:

  • Your voice is not heard by the other person.
  • The other person's voice is not heard on your phone.

Each cause requires a different approach to resolve. Let's explore the following explanations.

Solution for WhatsApp Calls with No Sound

Below, I will discuss various methods to address the issue of WhatsApp calls without sound. By implementing these tips, you can hopefully restore normal audio during WhatsApp calls on your phone.

1. Check the Microphone and Speaker

When making phone calls using the WhatsApp application, the essential components involved are the microphone and speaker on your smartphone.

Both components serve different purposes. The speaker is responsible for outputting the other person's voice, while the microphone transmits your voice to the other person.

To identify any issues, follow these steps:

  • Microphone: Try sending a recorded voice message to the person you are talking to on WhatsApp. Then, ask them to check if they can hear your voice.
  • Speaker: Test your speakers by playing music at a loud volume. If the sound is abnormal, such as being too low, it indicates a problem with your speakers.

Ensure that both the microphone and speakers on your phone, as well as the other person's device, are active. If any of them are disabled, no sound will be produced.

Pay attention to the microphone and speaker icons. If there is a crossed-out circle symbol, it means the feature is disabled or inactive.

Refer to the image below.

Make sure the microphone and speaker features are enabled. If they were accidentally disabled, you can reactivate them by tapping the respective icons.

2. Adjust the Call Volume

Each phone has separate volume settings for notifications, media playback through speakers, receiver volume, headphone volume, and app-specific settings.

Double-check the volume settings for the output you are using. Ensure that your speaker output volume is sufficient for clear sound transmission.

3. Use a Headset During Calls

According to, every application may have bugs that can sometimes cause system errors. Bugs in smartphone systems can occasionally be resolved through simple steps.

Some Android smartphone users have reported that the lack of sound from the speaker during calls can be overcome by using a headset or earphones.

Smartphones typically have their own internal systems that facilitate sound output from speakers to headsets or earphones.

4. Grant Microphone Access Permissions on WhatsApp

Every time we use the WhatsApp feature, we need to grant access permissions for the required phone systems.

In the case of WhatsApp calls, microphone access permission is necessary. If you previously denied permission to access the microphone, you can enable it again.

Follow these steps:

  • Go to the Settings on your phone.
  • Select the Applications menu.
  • Open the WhatsApp application and navigate to the Permissions menu.
  • Enable the option "Allow only when the app is in use."

Besides the microphone, you may also need to grant access permissions to other systems on your smartphone, such as the gallery, SMS, phone, etc. Once done, try making a call.

5. Check Your Internet Connection

If your internet connection is poor, WhatsApp features, including phone calls, may not function properly.

This can result in no sound during phone calls. You might still be able to make calls, but the sound quality will be intermittent or completely absent.

If this is the case, the solution is to fix your internet connection. Ensure that your internet connection is stable, preferably with a 4G LTE signal or at least HSPA.

6. Clear WhatsApp Data and Cache

Sometimes, the issue of WhatsApp calls without sound can be caused by a bug in the WhatsApp application. To address this, you can clear the app's data or cache.

Follow these steps:

  • Open the Settings on your smartphone.
  • Go to the Applications menu.
  • Select the WhatsApp application.
  • Enter the Storage menu.
  • Tap the "Clear data" or "Clear cache" button.

Clearing the cache will only remove the WhatsApp app's temporary data. However, if you choose to clear the data, the WhatsApp application will be reset as if it were just installed, and you will be automatically logged out.

NOTE: Before selecting the "Clear data" option, ensure that you have backed up your data. Additionally, make sure your WhatsApp number is active so that you can verify it during the login process.

7. Reinstall the WhatsApp Application

If the previous methods do not resolve the issue, you can try reinstalling the WhatsApp application. Delete or uninstall the WhatsApp app and then reinstall it.

NOTE: This step will result in the loss of all data within the WhatsApp application. Therefore, make sure to back up your WhatsApp data beforehand.

Follow these steps:

  • Open the Settings on your phone.
  • Select the Applications menu.
  • Locate the WhatsApp application.
  • Choose "Uninstall."
  • Next, open the Play Store.
  • Search for the WhatsApp application.
  • Reinstall it.

8. Factory Reset Your Phone

If the previous methods fail to solve the issue of WhatsApp calls without sound, you can proceed with a factory reset of your phone.

This step will eliminate all bugs in your phone's system, including the problem of no sound during WhatsApp calls.

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Resetting your phone will erase all data, restoring it to its factory settings. Therefore, ensure that you have backed up all important data to an SD card or USB drive before performing the reset.

Here's how to reset your phone:

  • Go to the Settings on your phone.
  • Select the General Management menu.
  • Open the Reset menu.
  • Choose "Factory data reset."
  • Tap "Reset."

Remember, performing a factory reset will erase all data on your smartphone, so use this option as a last resort.


In conclusion, the provided explanation outlines the steps to address the issue of WhatsApp calls not producing any sound. Based on the information provided, there are two potential problems that can be resolved:

  1. The recipient cannot hear your voice.
  2. You cannot hear the other person's voice on your cellphone.

Assuming the microphone and speaker components of your cellphone are functioning properly, resolving the issue of WhatsApp calls without sound is relatively straightforward. Simply follow the steps outlined in the aforementioned tutorial, and the problem should be resolved.